Incisiv’s 2023 State of the Industry “Self-Checkout in Convenience & Fuel and Food & Grocery Retail” presents essential insights and analysis from a survey of 140 US retail executives. The study was designed to understand:

• The evolving role of self-checkout (SCO) in improving customer experience and retail operations
• Gaps and opportunities in terms of elevating self-checkout to driving richer experiences and outcomes beyond pure convenience
• Retailer readiness from an experience experimentation and speed-of-innovation standpoint